3.3.4 Good Customer Service
Methods of good service:
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The ways in which advances in ICT have allowed customer services to develop:
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You should understand the sales process.
You should be able to understand the importance of providing good service to customers and analyse the techniques businesses use to provide good customer service.
You should be able to understand the importance of providing good service to customers and analyse the techniques businesses use to provide good customer service.
Undercover Boss DHL - Customer Service Role Play - The Apprentice - BBC Bitesize Customer Service - Dyson example
Crossword on Production and Customer Service - Companies with the best customer service - Trip Advisor - Best and worst customer service - Morrisons - Quiz on production terms - 5 ways technology can improve customer service - Social Media
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