3.3.3 The concept of quality
Consequences of quality issues
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Methods of maintaining consistent quality: Total quality management (TQM)
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Costs and benefits of maintaining quality:
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You should have an understanding of customer expectations of quality in terms of production of goods and the provision of services. How businesses identify quality problems and how businesses measure quality and the consequences of these issues.
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You should be aware of the methods of maintaining consistent quality and be able to identify the advantages to a business of using TQM.
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You should be aware of the possible quality issues as businesses grow, particularly if outsourcing and franchising is used.
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BBC Bitesize on quality - Samsung Galaxy Note 7 - Inside Rolls Royce - Quality Measurement - Toyota - Dragon's Den
Duracel Advert
Quality Control in Pizza Production
BBC Bitesize video on Quality - Graveyard Hangman - Call Centres - Bitesize Quiz
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