Author: ICT

Chulmleigh Academy Trust

Business Administration and Job Roles

Costalotta is a small chain of coffee shops in the Devon area. Mrs Lotta is the managing director. There are 60 staff working in five shops. The shops sell a range of drinks but mostly coffee. Customers can eat in or take away. They also provide a cake delivery service in their 3 larger shops. Mrs Costallotta employs a manager to help her with the finances of the business. The finance manager Is also responsible for the human resources management.

Explain, using an example, what is meant by the term ’Human Resources’ (3 Marks)

State the functional areas which Mrs Costallotta will be responsible for (3 Marks)

In each coffee shop, Mrs Costallotta employs a supervisor. Explain what a supervisor is.
(3 Marks)

Mrs Costallotta has decided that she needs to employ an administrative assistant to help her. Describe three tasks that the administrative assistant may be asked to do. (9 Marks)